Privacy notice

When you request a free onsite quote, we collect your name, email, property address, suburb, postcode, service type, preferred quote visit date and any optional phone or WhatsApp number or notes you provide.

How we use your information

We use it to contact you by email or WhatsApp, arrange your free onsite quote visit, discuss the job and follow up on your request. We confirm the visit date with you and provide the cleaning quote after assessing your property. We do not use this form to sign you up for marketing.

Where your request goes

Your request is stored in an independent Cloudflare D1 database. A notification containing your request is sent through Resend to our business mailbox, hosted by Google Workspace. These providers may process data outside Australia. Access is limited to people handling OftenZ enquiries and the service providers needed to operate the website and email.

Security and spam prevention

We use Cloudflare Turnstile to check submissions. It processes technical information such as browser and network data to detect spam. We keep a short-lived, keyed hash of your IP address for rate limiting, rather than saving the raw IP address with your request. Website hosts may also process technical access logs. We do not intentionally log the contents of your request.

Contacting us on WhatsApp

WhatsApp contact is being prepared. Once available, choosing the WhatsApp link will open an external service operated by WhatsApp/Meta. Any information you choose to send there will also be handled through that service. The website does not attach your completed form details to the link.

The Sydney map

The service-area map is provided by OpenStreetMap. Loading or interacting with it allows that provider to process technical information such as your IP address. We do not send your form details to the map, and the website does not request your device location.

Retention and your choices

We keep website enquiry records for 90 days from submission. If a notification remains unresolved at that point, we retain the request for manual review and delete it once the issue has been resolved. Matching business-mailbox copies are reviewed for deletion on the same schedule. Provider backup copies may remain within the provider’s recovery window. Please contact hello@oftenz.com.au to ask about access, correction or deletion of your enquiry information. Any records needed after a confirmed job will be handled under the applicable service arrangements.

Please do not include payment details, passwords, door codes, identity documents or sensitive personal information in the notes.